CMA is a dynamic and fast-growing marketing agency that specialises in marketing, design, systems administration and support. We are seeking a talented and driven CRM & Systems Administrator to join our IT team.
Job Type: Full-time
Location: Grimsby, Lincolnshire
Experience: All invited to apply
CRM & Systems Admin Role
This role offers an exciting chance to level up your professional skills while being part of our close-knit, innovative CMA family. Picture yourself collaborating with seasoned digital wizards and web development gurus. Whether you’re just starting your journey or already well into it, we encourage all experience levels to jump in and apply.
As a CRM & Systems Administrator, you will be responsible for assisting in the management, maintenance and optimisation of our organisation’s websites and Customer Relationship Management (CRM) systems. You will work closely with the IT team to ensure the smooth operation and functionality of these critical business tools. This role presents an excellent opportunity for individuals passionate about web technologies, system administration, and providing top-notch support to internal stakeholders.
Responsibilities include:
Website administration
- Support the day-to-day management and maintenance of the organisation’s websites, including content updates, bug fixes and troubleshooting.
- Collaborate with marketing and design teams to ensure the website is up-to-date, visually appealing, and user-friendly.
- Assist in implementing SEO best practices to improve organic search visibility and drive website traffic.
- Monitor website performance, security and availability, promptly addressing any issues that arise
CRM system administration
- Assist in the configuration, customisation and administration of the CRM system, ensuring it aligns with business requirements and processes.
- Support user access management, permissions and data integrity within the CRM system.
- Collaborate with cross-functional teams to identify and implement system enhancements, integrations, and automation to optimise CRM functionality.
- Provide user training and support to ensure efficient and effective utilisation of the CRM system.
Tech support
- Respond to and resolve website and CRM-related support tickets in a timely manner.
- Troubleshoot and resolve user issues, system errors, and data inconsistencies.
- Collaborate with the IT and development teams to identify and implement system enhancements and upgrades.
- Proactively monitor system performance, diagnose problems, and implement appropriate resolutions.
Who we are
CMA is a brand, content and digital agency that works with ambitious clients across the UK and beyond. From Super Bowl campaigns to street-level activations – we make things that work. Our team is a mix of strategists, writers, designers, developers and marketers who care deeply about doing the job properly. We’re straight-talking, ideas-led and relentlessly delivery-focused.
To apply
Email your CV and a short note about why you’re a good fit to careers@cmagency.co.uk.
